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Site URL: http://www.the-resource-center.com/SEMINARS/ATT-1.HTM

Site Title: Charting a Course To World-Class Call Center Performance

Defining strategy, staffing, management, call center technology, traffic management... It's all here. Everything you need to learn to get your call center in high gear.

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Using IT to boost call-center performance, from McKinseyquarterly.com, an on-line journal of business and economics published by M...

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