Site URL: http://www.mckinseyquarterly.com/links/21271
Site Title: octype html public "-//W3C//DTD XHTML 1.0 Strict//EN" " http://www.w3.o rg/TR/xhtml1/DT D/xhtml1-strict .dtd"> The McKinsey Quarterly: Using IT to boost call-center performance
Using IT to boost call-center performance, from McKinseyquarterly.com, an on-line journal of business and economics published by McKinsey & Company featuring articles and content by McKinsey consultants and other leading authors
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Using IT to boost call-center performance - 3/...
Technologies that can help call centers reduce costs and increase revenues have become less expensive and more powerful.
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