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Site URL: http://www.callcentermagazine.com/

Site Title: ICMI/Call Center Magazine Network

The International Customer Management Institute (ICMI) is a global leader in call center consulting, training, publications and membership services. ICMI?s mission is to help call centers (contact centers, help desks, customer care, support centers) achieve operational excellence and superior business results. Through the dedication and experience of its team, uncompromised objectivity and results-oriented vision, ICMI has earned a reputation as the industry?s most trusted resource for: Consulting; Seminars; Publications and Management Tools, including Call Center Magazine; Conferences and Networking Events; and Professional Membership.

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