Call Center Management

» Call Center Associations: Association of Call Center Managers (ACCM) -...

A call center association, The ACCM, (Association of Call Center Managers) is a call center management associations / membership associations for call center professionals looking for call center networking groups or membership organizati...

» OBP - Quantitative management of call centers

Research on call centers by the Optimization of Business Processes research group at the Vrije Universiteit Amsterdam.

» Predictive Dialer Software, Call Center Software Solutions, & CRM Mana...

CRM Solutions improve customer relationships by automating & managing call center calls using Telescript. Predictive dialer and telemarketing software enables you to save time & money while focusing on communication.

» COPC

A call center consulting and certification company, COPC is the leading global authority on customer contact center and vendor management operations helping to develop and execute high return on investment operational improvement strategi...

» Call Center Training, Help Desk Training, Certification, Telecommunica...

Largest selection of helpdesk, callcenter, CRM and customer satisfaction training seminars, certifications, books, videos, and other resources on the web.

» CallCenterOps.com - Call Center Ops

CallCenterOps is a site dedicated to call center operations. CallCenterOps provides you with the resources and information that will help you to effectively run a call center of any size.